Q: What’s the maximum number of cartons I can buy at one time?

A: Normally 2 to 10 cartons. We will ship them in batches of 2 cartons each time. Special cases can be discussed separately.

Q: Which courier does Genuine Foreign Cigarette Website use?

A: SF Express, along with STO, ZTO, YTO, Yunda and Huitong (the “Four Links and One Da”), depending on the actual situation.

Q: How can I check my package status online?

A: After shipment, we will send the tracking number to your WeChat promptly.

Q: Which regions in China can you deliver cigarettes to?

A: All provinces, municipalities and autonomous regions on the mainland, except Hong Kong, Macao and Taiwan. We also ship to Xinjiang, Xizang (Tibet), Qinghai, Inner Mongolia and Ningxia, but shipping fees will be higher accordingly.

Q: What payment methods do you accept?

A: We accept WeChat Pay, Alipay, bank transfer and other payment methods.

Q: What is your full-responsibility policy?

A: If you receive damaged cigarettes, please send us photos immediately. We offer full compensation for total damage, partial compensation for partial damage. Minor damage that does not affect use is subject to your understanding.

Q: When will you ship my order after payment?

A: We will communicate with you in advance before payment. Although we have many supply channels, we cannot guarantee the product you want is always available. Foreign cigarettes are scarce in China, and some may take a long time to restock. If you are not satisfied with the long waiting time, we will issue a full refund. We solemnly promise never to defraud customers of any money.