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I. Common Refund and Return Terms

**Non-Quality Issues - No Returns/Exchanges:** Most cigarette do not accept returns or refunds for personal reasons (e.g., changing one's mind, dislike of the flavor, etc.) except for product quality issues or incorrect shipments.

**Opened/Used Products:** Once opened or used, products are generally not eligible for a refund.

**Fee Deduction:** If a refund is agreed upon, the initial shipping cost will usually be deducted.

II. Circumstances Eligible for Refund

**Product Quality Issues:** The received goods are damaged, moldy, or have obvious defects.

**Product Does Not Match Description:** The brand and specifications received are significantly different from the website description.

**Non-Shipped or Incorrect Shipment:** The order was cancelled before the seller shipped the goods, or the seller shipped the wrong item.

** III. Suggested Process

Photo Evidence: Upon receiving defective or incorrect cigarettes, please immediately take photos or videos to document the situation.

Contact Customer Service: Submit an application through the original website's customer service system as soon as possible.

Preserve Evidence: Save order screenshots, payment receipts, and chat logs with customer service.